VoIP Phone System Requirements For Small Businesses

VoIP, or voice over internet protocol, provides a rapidly growing alternate to traditional phone systems. VoIP calls are also called internet telephony as it does not necessarily need telephone lines to communicate with the other person(s) and can be channeled across the intranet and internet. However, the implementation of internet telephony is very different between the corporate and enterprise market and small business, home office and consumer applications. We have set out the application of VoIP Phone Systems in the corporate arena elsewhere, but in this instance will focus on small business and consumer internet telephony.

Primarily, there are three basic requirements for a VoIP phone system to work for you: a fast speed internet like DSL, a computer or other terminal, and an adapter. Though VoIP Phone Systems can also work on slow speed internet connections but they hinder smooth communication and annoy the users. So, it is recommended even to pause all other downloads while using VoIP. Hence a fast speed internet is the first need.

Second need is related to the hardware. A computer is typically required to use VoIP services. That means there are some specific clients who prefer not to use a computer for this purpose, in such a case the VoIP service provider may give them the necessary alternative equipment to connect with VoIP; Vonage is such a company that does not need computers to give VoIP services. However, the majority of the VoIP Phone Systems uses a computer as the terminal. The second hardware required to connect with VoIP network is a headphone to communicate with others. These headphones are available in the market or you can buy a VoIP head set for this purpose. These headsets are especially designed to VoIP functions and a VoIP services provider can give you one if you want to have one.

Software installment is the third and last need to connect with a VoIP network. Putting a glance at the top three VoIP service providers i.e. Google, Skype and Vonage; we come to know that only Skype requires its software installment to let VoIP users use its services. However, most of the VoIP service providers must their software installments for using their VoIP services. Most of these softwares are freely available for downloading.

VoIP Phone Systems are getting popularity for their affordable business communication solutions especially for small businesses and for this reason; they are called the future of business communication.

If you are paying lots of money on business communications, you can cut these bills down to a reasonable level by using VoIP services. Of course this has implications – call quality is typically very poor over the internet, and so this is seldom used in the corporate or enterprise markets.

Automated Phone System Can Improve Service To Your Customers

If you are in the market to buy an automated phone system, this powerful business tool would be effective for your business and can help you to reduce your employee staffing costs.

These telephone systems have extremely advanced functions and features that allows this type of phone technology to able to answer a large volume of incoming telephone calls. Some of these systems can even make outbound calls for your company. Generally speaking, these feature rich systems can easily be integrated with your existing phone, voice mail, or fax systems.

In order to maximize the power and efficiency of an automated phone application, it is important that you match the system you buy with the appropriate and specific needs of your business and industry. The typical automated telephone program will have a plethora of features like automated call answering, call forwarding and call waiting functions to help your business run more efficiently.

One of the most popular features that many automated phone systems can provide is when you or one of your staff are unavailable or not in the office, the system can re-route your call to your home phone number, your cell phone number or to any telephone number you designate.

When you accurately select a good quality phone software, all of your customers and prospective customers can be quickly routed to the appropriate company staff member who can best serve them.

As any business owner will attest to, in a small business there is always much to do and much to follow up on. If you have to pay someone to answer your company phone, you may find that doing so is not the best utilization of your personnel, especially if you’re a new business or a home business working on a tight budget.

If you have to designate a dedicated person to answer the phone, it may require that person to take time, energy and money away from other more important tasks that could better serve the company. And of course, you will have the additional expense and cost of training, hiring and replacing people to maintain the job.

So when you properly use one of these telephone application, you can actually reduce your staffing costs while improving efficiency.

Make Your Automated Phone System User Friendly

When setting up your software, it is important to always keep your customer in mind.

We all have been an unhappy customer after calling a big company. Although the company’s goal was to improve its efficiency, frequently the end result is an experience for the customer that is outrageously frustrating and time wasting.

To increase customer satisfaction, you should always make all messages as short as possible. Try to always give the customer five options or less at a time. If it is in any way possible, you should always provide your customer with an option to speak to a live person for immediate assistance.

By setting up your automated phone system properly with the customer’s needs in mind, your new software will actually help you improve service to your customers.

Key Benefits of VOIP Phone Systems for Your Business

The advancement in technologies has certainly provided much greater functionalities than the traditional methods. These improvements have increased the productivity of the business organizations, by enhancing customer services with simple cost-effective solutions. One of the wonderful blessings of information technology for the development of business organizations is the use of VOIP business phone systems. With the help VOIP phone systems, you can have seamless extension dialing between all your business locations on your own private network. You can also avail the benefits of hosted VOIP on the public Internet, which is comparatively easy and much more cost-effective than traditional methods.

With the help of hosted VOIP phone systems, all the branches of your office can be tied together to act as one large office irrespective of their locations. No matter where in the world your office is located, you can have contact with them without bearing the expense of long distance charges between your locations.

With the help of VOIP business phone systems you can efficiently connect all your home-based workers. The wide technological options of VOIP will allow you to economically connect all your workers to your office phone system with a high speed connection such as DSL or cable internet. All you have to do is to connect your phone with a internet connection or install a soft phone named software on the systems of the workers at home that exactly functions like a telephone. This software will allow your workers to connect with your office from anywhere in the world.

VOIP phone systems are not only an economical option for connecting home-based workers, but are also an effective way to connect remote workers. If your business organization has workers that need to travel for working purposes, then VOIP is certainly the best way to connect them to office while they are traveling. Through soft phone software on the system of your remote employee, he/she can contact the office. All the employee has to do is plug a handset into a USB port of the system, which will act just like the handset on your phone at the office.

With the help of this, you will be able to receive and make calls through software just like on your traditional phone at the office. The advantage of having VOIP business phone systems is that, it allows you to make calls just like conventional phone, but the person you call or calls you won’t know where you are located. If you are going away from your business organization for an extended period of time, then setting up a VOIP phone is an ideal way for you to connect with your employees easily and economically. This will allow you to keep track of your business operations, in spite of the fact that you are not physically present in your office.