Avaya IP Office – The Premiere Business Phone System for Small Business

Business phone systems can make or break the image that a business portrays to both their clients and competitors alike. If someone calls and repeatedly receives a busy signal or is consistently transferred to the wrong party, it’s likely that they’ll become frustrated and take their business elsewhere.

Avaya is a well-known name in the telecommunications industry. Formerly Lucent Technologies, Avaya has continued to develop state-of-the-art technology in a continuing effort to streamline the way we communicate. This includes the advancement of IP technology were voice conversations are transmitted via Internet protocol. As this technology moves forward, public switched telephone networks will become less common and less utilized.

Avaya offers many phone systems to suit the size and needs of most any business. Starting with the small IP Office system, that is suitable for small offices with 20 or less employees all the way up to the Aura Communication Manager, which is an enterprise wide solution. Most Avaya systems, offer features such as auto attendant, music on hold, conferencing ability, and IP technology. Their diverse line of products offers the business owner many choices to come up with a communication solution that offers cost savings as well as ease-of-use.

The IP Office system is a system that provides three levels of sophistication depending on the needs of your business. The base level or Essential Edition provides an economical way to have a sophisticated phone system that offers key features used by many businesses. The Preferred Edition offers greater voice messaging capacity and greater simultaneous call volume. The Advanced Edition offers even further advancements in technology and available features.

With the Advanced or Preferred Edition, you can offer your employees greater flexibility in the way they handle phone calls as well as where they work each day. The Power User has the ability to control all communications using an IP phone, a cell phone or laptop. All of their messages are received in one inbox, including voicemail, e-mail and faxes.

One of the advantages to an IP-based business phone system is the ability for the workforce to be mobile. With Avaya’s IP Office solution, employees are no longer limited to working in the office. With the new technology their cell phone simply becomes an extension of the business phone system. Because of this, clients and customers can reach employees regardless of their location. To the person calling, it appears as though the party they’re trying to reach is in the office and available to take their call. This provides the employee with a way to leave the office and meet potential clients while still being accessible to existing clients.

For those employees who must remain in the office, the Office Worker feature ensures that day-to-day tasks such as transferring calls, conferencing, and messaging are handled with ease. Although the majority of most employees are now venturing out of the office to conduct business, there are still those that must remain behind to perform clerical tasks. IP office is also designed with these users in mind with an easy-to-understand interface and reliable desktop phones.

A new reality for many businesses today is to have employees who work for the company through a home office. The Teleworker Feature allows employees to work from home virtually anywhere in the world. For someone calling from the outside, the experience is the same with the same number being used to reach employees. Unknown to the caller, the employee answers their phone which is connected to the IP Office phone system through a virtual private network. This allows the business to have Associates in diverse markets and locations without the additional cost of maintaining a brick-and-mortar presence.

Another benefit to IP office, the receptionist software allows a receptionist to route calls from their PC. This gives them the ability to point and click to control calls as well as provide status on calls are in progress. Additionally, the software has the ability to integrate with commonly used database software. From this interface, the receptionist can monitor all office extensions as well as provide coverage for multiple locations.

A benefit exclusive to the Advanced Edition, customer service supervisor is a reporting and monitoring application that allows the business owner to track call volume. This is helpful in determining the efficiency of how calls are handled as well as the level of productivity that the phone system provides.

If you’re looking for a business phone system that can give your business a professional image as well as provide a way to efficiently route calls, the IP Office system offered by Avaya has several levels to suit your needs and your budget. Designed with the small business owner in mind, the system can be implemented with a minimal number of users while keeping future growth and scalability in mind. With this flexibility, the IP Office system is perfect for the small business of today while allowing for expansion tomorrow.

Asterisk Phone Systems Will Save Your Company Money

Asterisk phone systems is in a software program. The benefit of the software is that it replaces large expensive phone systems. These expensive phone systems have many extensions. The asterisk would replace those extensions. For the residential user it would save money on the long distance calls. Because of this, it is in software the system is versatile, customizable, and can be extended.

So why would you need this system? The main reason is to do away with all the extensions on your current system. Especially if you’re using a PBX. A PBX is expensive, even a moderate size can cost around $100,000. A PBX is also limited on its flexibility. A PBX will offer voice mail but is difficult to integrate into existing systems. However, with the Asterisk there are benefits to changing to the system.

There are multiple reasons to use this system. The most important for a business is the all software approach, which means it manipulates and routes voice over Internet Protocol packets, instead of switching analog lines. The business using this software would receive voice mail, support for multiple lines, and call routing. In addition, there is an interface to the OS and extreme power form the programming language.

Your company can add web-based admin interface, SQL databases, a detailed call log to the database and additional features. Some features are optional some come with the system. So what can you expect with this package? It comes with the ability to service digital and analog phones, call routing logic, route incoming and outgoing calls, voice mail, and teleconferencing.

The call routing logic is amazing as the program will route the calls in the most least expensive way, this save the company money. The incoming and outgoing routing does this by detecting standard voice lines, or the Internet. A company can use the detailed logging of information to analyze and billing methods. There are complex and simple menus that are interactive. Allows prerecorded messages to be played on peoples cell phones.

If your personal are traveling on the road they can call in to check their voice mail from a web browser. When a customer is placed on hold, the system will announce hold time to the caller. There are many components to the system. With a Linux PC, the entire package is functioning free.

The package even has a server to assist the company. You can use hard phones with the asterisk by using a Wi-Fi network. It uses the SIP protocol over an Ethernet system. Even a soft phone can be used by implementing a microphone or earpiece. The microphone would be attached to a PC. This is generally the method used for all soft phones.

Asterisk is a digital phone system, so older phones would use the ATA to hook them together. With this software package in place at a business, it will enhance the calling procedures. It can save money and time and do away with large expensive phone packages. With a little research, a company can find a way to switch their current large expensive telephone structure to an Asterisk.

Compare Business Phone Systems: A Look At Internet Lines Vs Traditional Lines And More

Efficient, cost-effective communication service is vital to a successful business. As business owners compare business phone systems, they find that new technology has welcomed alternatives to land lines. Internet lines offer many benefits over traditional ones, including a free business phone number. Seamless extension dialing between all locations on a private network, or even over a public computer, is typically much easier and less expensive. All offices can be connected together to serve as one large office, no matter how far apart they appear on a map. This new technology has started a communications revolution.

Various Types Of Internet Lines

The simplest and most common type of internet line is through an analog telephone adaptor (ATA), which allows a standard telephone to be connected to a computer or internet connection. It converts analog signals to digital ones by using the analog signal from a traditional telephone and transforming it into digital data to be transmitted over the internet. Most ATAs don’t require much set up, and can be easily done by the person who ordered it.

An internet telephone appears just like a regular version with a handset, cradle, and buttons. However, rather than utilizing the standard RJ-11 connectors, this option has an RJ-45 Ethernet connector. They connect directly to a router and contain all the hardware and software necessary to receive and make calls.

The last system only requires a computer, software, speakers, a sound card, and an internet connection. This ‘computer-to-computer connection’ makes a call through one computer to another, no matter the distance.

Telecommuting Employees Stay Connected

Along with providing a free business phone number, this type of system simply and inexpensively connects home-based workers to the main office. A telecommuting worker can directly connect to the office phone system via a high speed connection, such as a direct service line or cable internet. By having a telephone from the office at home connected to the internet, set up is complete.

Another option is for the employee to use a ‘soft phone’, software on their computer at home that operates like a telephone. The physical telephone, located anywhere in the world, becomes one of the communication points in the office system, including all the individual settings that worker has saved on their telephone at the office. When someone calls the office, the call automatically rings at the staff member’s home without the caller having any idea that the individual they are calling isn’t at the office.

Compare Business Phone Systems To Save Money

To compare business phone systems, getting a free business phone number and saving money must be listed as the major benefits. With an internet line, the cost of a home telephone is eliminated by sending calls over the internet instead of over the phone network. When a call is made through this type of connection, the voice is converted to a data stream that’s transferred over a broadband network. This service provides a free business phone number and doesn’t limit who can be called. Despite what some may think, a user isn’t restricted to sit in front of a computer to make phone calls. All systems include wireless handsets that work like cordless home telephones.

Long distance charges become obsolete with this setup. Local and national calls are usually all included in the monthly fee. Also, international calls don’t always incur additional charges, based on the provider and plan. Most come with additional features for no extra costs. Caller ID, call-blocking, three-way calling, and voicemail boxes that send e-mail alerts when you have a message waiting are just some of the included features.

Stay Connected While Traveling

With internet lines, traveling employees and managers can stay connected to the office by using the soft telephone on their laptop. Compare business phone systems to find that this feature is not available with land lines. The ability to be located anywhere in the world and receive calls just like you’re in the office is a big plus. A regular office telephone can even be added to the suitcase and set up on the traveler’s internet connection. This arrangement allows all of the employee’s settings and preset numbers to still be intact while on the other side of the world.