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Category: Uncategorized

Asterisk Phone Systems Will Save Your Company Money

Posted on September 30, 2017 in Uncategorized

Asterisk phone systems is in a software program. The benefit of the software is that it replaces large expensive phone systems. These expensive phone systems have many extensions. The asterisk would replace those extensions. For the residential user it would save money on the long distance calls. Because of this, it is in software the system is versatile, customizable, and can be extended.

So why would you need this system? The main reason is to do away with all the extensions on your current system. Especially if you’re using a PBX. A PBX is expensive, even a moderate size can cost around $100,000. A PBX is also limited on its flexibility. A PBX will offer voice mail but is difficult to integrate into existing systems. However, with the Asterisk there are benefits to changing to the system.

There are multiple reasons to use this system. The most important for a business is the all software approach, which means it manipulates and routes voice over Internet Protocol packets, instead of switching analog lines. The business using this software would receive voice mail, support for multiple lines, and call routing. In addition, there is an interface to the OS and extreme power form the programming language.

Your company can add web-based admin interface, SQL databases, a detailed call log to the database and additional features. Some features are optional some come with the system. So what can you expect with this package? It comes with the ability to service digital and analog phones, call routing logic, route incoming and outgoing calls, voice mail, and teleconferencing.

The call routing logic is amazing as the program will route the calls in the most least expensive way, this save the company money. The incoming and outgoing routing does this by detecting standard voice lines, or the Internet. A company can use the detailed logging of information to analyze and billing methods. There are complex and simple menus that are interactive. Allows prerecorded messages to be played on peoples cell phones.

If your personal are traveling on the road they can call in to check their voice mail from a web browser. When a customer is placed on hold, the system will announce hold time to the caller. There are many components to the system. With a Linux PC, the entire package is functioning free.

The package even has a server to assist the company. You can use hard phones with the asterisk by using a Wi-Fi network. It uses the SIP protocol over an Ethernet system. Even a soft phone can be used by implementing a microphone or earpiece. The microphone would be attached to a PC. This is generally the method used for all soft phones.

Asterisk is a digital phone system, so older phones would use the ATA to hook them together. With this software package in place at a business, it will enhance the calling procedures. It can save money and time and do away with large expensive phone packages. With a little research, a company can find a way to switch their current large expensive telephone structure to an Asterisk.

Avaya IP Office – The Premiere Business Phone System for Small Business

Posted on September 29, 2017 in Uncategorized

Business phone systems can make or break the image that a business portrays to both their clients and competitors alike. If someone calls and repeatedly receives a busy signal or is consistently transferred to the wrong party, it’s likely that they’ll become frustrated and take their business elsewhere.

Avaya is a well-known name in the telecommunications industry. Formerly Lucent Technologies, Avaya has continued to develop state-of-the-art technology in a continuing effort to streamline the way we communicate. This includes the advancement of IP technology were voice conversations are transmitted via Internet protocol. As this technology moves forward, public switched telephone networks will become less common and less utilized.

Avaya offers many phone systems to suit the size and needs of most any business. Starting with the small IP Office system, that is suitable for small offices with 20 or less employees all the way up to the Aura Communication Manager, which is an enterprise wide solution. Most Avaya systems, offer features such as auto attendant, music on hold, conferencing ability, and IP technology. Their diverse line of products offers the business owner many choices to come up with a communication solution that offers cost savings as well as ease-of-use.

The IP Office system is a system that provides three levels of sophistication depending on the needs of your business. The base level or Essential Edition provides an economical way to have a sophisticated phone system that offers key features used by many businesses. The Preferred Edition offers greater voice messaging capacity and greater simultaneous call volume. The Advanced Edition offers even further advancements in technology and available features.

With the Advanced or Preferred Edition, you can offer your employees greater flexibility in the way they handle phone calls as well as where they work each day. The Power User has the ability to control all communications using an IP phone, a cell phone or laptop. All of their messages are received in one inbox, including voicemail, e-mail and faxes.

One of the advantages to an IP-based business phone system is the ability for the workforce to be mobile. With Avaya’s IP Office solution, employees are no longer limited to working in the office. With the new technology their cell phone simply becomes an extension of the business phone system. Because of this, clients and customers can reach employees regardless of their location. To the person calling, it appears as though the party they’re trying to reach is in the office and available to take their call. This provides the employee with a way to leave the office and meet potential clients while still being accessible to existing clients.

For those employees who must remain in the office, the Office Worker feature ensures that day-to-day tasks such as transferring calls, conferencing, and messaging are handled with ease. Although the majority of most employees are now venturing out of the office to conduct business, there are still those that must remain behind to perform clerical tasks. IP office is also designed with these users in mind with an easy-to-understand interface and reliable desktop phones.

A new reality for many businesses today is to have employees who work for the company through a home office. The Teleworker Feature allows employees to work from home virtually anywhere in the world. For someone calling from the outside, the experience is the same with the same number being used to reach employees. Unknown to the caller, the employee answers their phone which is connected to the IP Office phone system through a virtual private network. This allows the business to have Associates in diverse markets and locations without the additional cost of maintaining a brick-and-mortar presence.

Another benefit to IP office, the receptionist software allows a receptionist to route calls from their PC. This gives them the ability to point and click to control calls as well as provide status on calls are in progress. Additionally, the software has the ability to integrate with commonly used database software. From this interface, the receptionist can monitor all office extensions as well as provide coverage for multiple locations.

A benefit exclusive to the Advanced Edition, customer service supervisor is a reporting and monitoring application that allows the business owner to track call volume. This is helpful in determining the efficiency of how calls are handled as well as the level of productivity that the phone system provides.

If you’re looking for a business phone system that can give your business a professional image as well as provide a way to efficiently route calls, the IP Office system offered by Avaya has several levels to suit your needs and your budget. Designed with the small business owner in mind, the system can be implemented with a minimal number of users while keeping future growth and scalability in mind. With this flexibility, the IP Office system is perfect for the small business of today while allowing for expansion tomorrow.

Setting Up the Asterisk Phone System at Home

Posted on September 27, 2017 in Uncategorized

The Asterisk phone systems are Linux-based VOIP PBX systems. PBX stands for Private Branch Exchange, and this refers to a division of the phone line within a building, be it a business or home. PBX systems are commonly used in businesses. Several phone lines come into the building and then are distributed to several individual extensions spread throughout the company. A few lines out of the building connecting to the phone lines are also part of the system, allowing outgoing calls. You typically have to dial a number, such as 9, to get one of these outside lines. Some people find that setting up a PBX at home is convenient, but not work the thousands of dollars necessary. With Asterisk, this type of system can be set up for relatively little cost.

The Hardware

There are some pieces of hardware that you will need to set up an Asterisk phone system in your home. One is a Linux server with an extra PCI slot. While the program can run on Windows based servers, it does not run well. Linux is a must if you want everything to run efficiently, as the Asterisk system was designed to be run on Linux. Most people find that a dedicated server works best for this application, especially if they are going to use a Windows based system. The system will need 40 GB of available disk space.

Besides a server, you will also need a Digium Wildcard TDM400P. This is the card that allows you to connect your phones and your phone line to the Asterisk server and the VOIP PBX system. The card has four ports, so you will need to decide how many lines you need. The ports can be configured to be incoming or outgoing, depending on your needs. Incoming ports take the phone line coming from outside of your home and connect it to the system, allowing you to receive calls. Outgoing ports allow you to connect your regular phone to the system, so you can receive calls. If you need more than four ports, you will need to buy an extra card.

Software

Once you have the hardware, you are ready to set up your operating system and install the Asterisk phone system software. The best way to do this and avoid the need for Asterisk consulting as you install the product is to download the ISO of [email protected]. This will begin to install automatically and will reformat your disk if needed, so installing it on a machine that does not have important information on it first is a good idea. There are other ways to set up the system, but they are quite confusing.

Setting up the System

After you have installed the software, you can use the new Web server to view the Asterisk Management Portal. This portal has an interface where you can set up your system. The interface is fairly straightforward and has documentation to help with any questions that you might have.

Once you have the basic setup entered, you will need to add your extensions. This is simple to do on the “Ring Group” screen. Simply add the number of extensions you intend for your home to have. This is also the page where you will configure your voicemail box. To record your voicemail messages, call the chosen extension from a phone inside your system and record the message.

The final step to completely configuring your system is configuring the rules for incoming calls. You can choose whether you want to have the calls go to the phones or an operator, where the caller can choose an extension. Once you have made these choices, you are ready to start using your new VOIP PBX system!

Once installed, Asterisk phone systems work much like a regular PBX system. You simply pick up the phone, dial the extension for an outside line, and make your call! Soon you will forget that you are using a high-tech VOIP PBX Toronto system at all as your new phone setup becomes part of your daily life.

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