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Automated Phone System Can Improve Service To Your Customers

Posted on September 19, 2017 in Uncategorized

If you are in the market to buy an automated phone system, this powerful business tool would be effective for your business and can help you to reduce your employee staffing costs.

These telephone systems have extremely advanced functions and features that allows this type of phone technology to able to answer a large volume of incoming telephone calls. Some of these systems can even make outbound calls for your company. Generally speaking, these feature rich systems can easily be integrated with your existing phone, voice mail, or fax systems.

In order to maximize the power and efficiency of an automated phone application, it is important that you match the system you buy with the appropriate and specific needs of your business and industry. The typical automated telephone program will have a plethora of features like automated call answering, call forwarding and call waiting functions to help your business run more efficiently.

One of the most popular features that many automated phone systems can provide is when you or one of your staff are unavailable or not in the office, the system can re-route your call to your home phone number, your cell phone number or to any telephone number you designate.

When you accurately select a good quality phone software, all of your customers and prospective customers can be quickly routed to the appropriate company staff member who can best serve them.

As any business owner will attest to, in a small business there is always much to do and much to follow up on. If you have to pay someone to answer your company phone, you may find that doing so is not the best utilization of your personnel, especially if you’re a new business or a home business working on a tight budget.

If you have to designate a dedicated person to answer the phone, it may require that person to take time, energy and money away from other more important tasks that could better serve the company. And of course, you will have the additional expense and cost of training, hiring and replacing people to maintain the job.

So when you properly use one of these telephone application, you can actually reduce your staffing costs while improving efficiency.

Make Your Automated Phone System User Friendly

When setting up your software, it is important to always keep your customer in mind.

We all have been an unhappy customer after calling a big company. Although the company’s goal was to improve its efficiency, frequently the end result is an experience for the customer that is outrageously frustrating and time wasting.

To increase customer satisfaction, you should always make all messages as short as possible. Try to always give the customer five options or less at a time. If it is in any way possible, you should always provide your customer with an option to speak to a live person for immediate assistance.

By setting up your automated phone system properly with the customer’s needs in mind, your new software will actually help you improve service to your customers.